GOVERNMENT OF MIZORAM CITIZEN’S CHARTER
for
Office of Government J.Buana College Lunglei
For the year 2025
Address: Bazar Veng, Lunglei – 796701 Website: www.jbc.edu.in
Date of issue: 21st January, 2025
VISION AND MISSION
Vision of the Institution
1) To impart quality education and to develop the personality of the students.
2) The motto “Diligence, Honesty, Service’ is the guiding light of the college in teaching and learning process.
3) To bring about awareness among the students regarding service to the society.
4) To enhance commitment of the faculties in shaping students’ character through effective and innovative teaching methods.
Mission
1) To attain excellency in learning and leadership in learning process.
2) To help students in fashioning their lives with their talents, values and interest for serving the humanity.
3) To produce quality human resources who would be employable in all areas and would prove to be good citizens for the country.
MOTTO
Diligence, Honesty, Service
MAIN SERVICES to Students
|
Sl. No. |
Services delivered by the office to citizens or other offices/ organisations including nongovernmental organisations |
Responsible official with designation |
Email and (Phone No.) |
mobile |
Process delivery service within office |
for of
the |
Documents, if any, required for obtaining the service to be submitted by citizen /client |
Fees, if any, for the service with amount |
|
1. |
Admissions |
Mr Lallianzuala Principal |
Ph. No. 9612197255 |
Application through admission forms online/ offline |
As given in the prospectus |
As given in the prospectus |
||
|
2. |
Academic programmes |
Academic & Examination Committee |
Ph. No. 9612197255 |
Lectures Tutorials Remedial Classes Field Trip Study Tour | Attendance Register |
Tuition fees given at the time of admission |
||
|
3. |
a) Display of Internal Marks & Attendance
b) Rectification of Internal Marks c)Sanction of Leave |
Concerned Faculty | Heads of different Departments | Displayed on Notice Boards
Leave Application to HODs |
Test Papers Assignments
Leave Application along with Doctor’s certificate or other necessary documents |
Nil |
||
|
4. |
Issue of cards and certificates for regular students
a) ID card/ Library Card |
Esther Lalrammuani, Librarian | Email- govtjbc@gmail.com
Ph.No. 8974686775 |
After checking / Examining of Admission Files | Admission Receipt |
Library fee as per prospectus/₹ 300/- |
||
| b)Issue of Character / Testimonial/ Transfer Certificate |
Lalrintluangi Sailo , Head Assistant |
Email – govtjbc@gmail.com
Ph No. 8794124466 |
Checking of Marksheet |
Original / Attested Copy of Marksheet |
₹ 20/- |
|||
| c)Issue of marksheet / Registration card / Degree Certificate | Lalrintluangi Sailo , Head Assistant | Email- govtjbc@gmail.com
Ph.No. 8794124466 |
Duly checked & signed by students | Admit Card / Marksheet | Nil | |||
MAIN SERVICES to Staff (Teaching and Non-Teaching)
| 1
. |
Process leave/ duty leave
application |
Mr Lallianzuala Principal | govtjbc@gmail.com
Ph.No. 9612197255 |
Examining the leave application letter | Leave application letter |
Nil |
|
2 . |
Forward various applications of staff to higher office | Mr Lallianzuala Principal | -do- | Examining the application letter | Application letters of the staff |
Nil |
|
3 . |
Pay all types of remunerations after receiving approval | C. Lalrinsangi, Cashier | Email: sangbawihikrossinu@gmail.com
Ph No. 8974317090 |
Calculations of remuneration according to extra hours | Record of performance | Nil |
MAIN SERVICES to Government of Mizoram
|
1 . |
Provide information required by the regulating authorities |
Mr Lallianzuala Principal |
9612197255 |
Examination of the requirement and collecting relevant information | Official documents from higher authority |
Nil |
|
2 . |
Submit new proposals etc. as per government policy | Mr Lallianzuala Principal | -do- | Thorough study of the infrastructure of the college | -do- | Nil |
|
3 . |
Provide rooms for conducting examinations | Dr B Lalrinchhani Chairman, Exam Deptt Email: matei.boihtlung@gmail.com Ph No. 9436157118 | -do- |
Checking and arranging of classrooms |
-do- |
Nil |
SERVICE DELIVERY STANDARD
| Sl.
No. |
Services delivered by the office to citizens or
other offices/ organisations including nongovernmental organisations |
Stipulated time limit for delivery of service (days/ weeks/ months) |
Remarks, if any |
|
1. |
Admissions |
Immediately after declaration of HSSLC Result | |
| 2. | Academic programmes | In accordance with the academic calendar | |
|
3. |
a) Display of Internal Marks
b) Rectification of Internal Marks c) Sanction of Leave |
a) 3 days
b) 1 day c) Same day |
|
|
4. |
Issue of cards and certificates for regular students
a) ID card/ Library Card |
Within one month of college Re-opening | |
| b)Issue of Character /Testimonial / Transfer Certificate | Same day | ||
| c)Issue of marksheet | 4 days after receipt from MZU | ||
| 5. | Process leave/ duty leave application | 1 day | |
| 6. | Forward various applications of staff to higher office | 1 Day | |
| 7. | Pay all types of remunerations after receiving approval | Same day | |
| 8. | Provide information required by the regulating authorities | Before the specified last date | |
|
9. |
Submit new proposals etc. as per government policy | On or before last date | |
| 10. | Provide rooms for conducting examinations | As and when needed |
GRIEVANCE REDRESS MECHANISM
Website address : https://jbc.edu.in/students-grievances/
| Sl.
No. |
Name of the responsible officer to handle public
grievance in the office |
Contact number |
|
Time limit for redress of
grievance |
|
1. |
Dr Vanlalhlani Ralte, Vice Principal
Chairman ICC and Sexual Harassment at workplace
|
9436147140 |
|
Immediately after receipt of complaint |
|
2. |
Mary Lalromawii, Chairman, Students Services |
8014581553 |
-do- | -do- |
|
3. |
Ms Lalthangmawii Changte
Chairman, Student Support Committee |
9436371337 |
-do- | do- |
CITIZEN’S CHARTER FOR THE OFFICE OF GOVT. J BUANA COLLEGE (2025)
LIST OF STAKEHOLDERS/ CLIENTS
| Sl.No. | Stakeholders/ Clients |
| 1. | Students |
| 2. | Parents |
| 3. | Alumni |
| 4. | Teaching Faculty |
| 5. | Non-Teaching Faculty |
| 6. | Government of Mizoram |
CITIZEN’S CHARTER FOR THE OFFICE OF GOVT. J BUANA COLLEGE (2025)
EXPECTATIONS OF THE OFFICE FROM CITIZENS/ SERVICE RECIPIENTS
| Sl.
No. |
Service recipients |
Expectations of the office from citizens/ service recipients |
|
1. |
Students |
Good attendance and good academic performance
Follow institutional discipline, rules and regulations Active participation in various curricular, co-curricular activities organized by the institution for all-round development |
| 2. | Parents | Cooperation, feedback and support |
| 3. | Alumni | Cooperation, feedback and support |
| 4. | Teaching Faculty | Regularity and completion of syllabus |
| 5. | Non-teaching Faculty | Performance of office work for the students and staff and the college as a whole |
|
6. |
Govt. of Mizoram |
Provide sufficient human resource at all levels Provide sufficient infrastructural activities |
